Effective Date: 4th April 2025

At Galaxy Star India, we strive to provide high-quality 4K LED TVs at the best prices. However, if you are not satisfied with your purchase, we offer a refund policy under certain conditions.

1. Eligibility for Refund

A refund will be processed only if:
✔ The product received is damaged or defective.
✔ The product is different from what was ordered.
✔ The product is out of stock, and we are unable to deliver it.

🚫 Refunds are NOT applicable in the following cases:

• Change of mind or incorrect orders placed by the customer.

• Minor variations in screen color, brightness, or features that do not affect product functionality.

• Damage due to improper use after delivery.

2. Refund Request Process

To request a refund, follow these steps:

📩 Step 1: Contact us at galaxystarindialedtv@gmail.com or call 011-69312096 within 48 hours of receiving the product.

📸 Step 2: Provide clear images/videos of the defective/damaged product and packaging for verification.

📦 Step 3: If approved, we will arrange for a return pickup or guide you on returning the product.

💰 Step 4: Once we receive and inspect the product, the refund will be processed within 7-10 business days.

3. Refund Method

Refunds will be issued via the original payment method used during purchase:
✔ Online Payments: Credited to your bank account/card within 7-10 business days.
✔ Cash on Delivery (COD): Refunds will be processed through bank transfer after verifying account details.

4. Return & Exchange Policy

• If eligible, customers can opt for a replacement instead of a refund.

• Exchanges are subject to product availability.

• If an exchange is not possible, a refund will be issued.

5. Cancellation Policy

• Orders can be canceled within 12 hours of placement.

• Once dispatched, orders cannot be canceled or refunded.

6. Contact Us

📍 Address: Thana Madiyaon, Shri Nagar, Lucknow – 226021
📞 Support Number: 011-69312096
📧 Email: galaxystarindialedtv@gmail.com
🌐 Website: www.galaxystarindia.com